Developing a Customer Experience Brand Through Transmedia Storytelling

By Josh Yavelberg, PhD

We are thrilled to announce the release of our latest whitepaper, “Transforming CX Through Storytelling: A Comprehensive Approach for Corporate and Non-Profit Organizations.” This paper is the culmination of extensive research and our commitment to advancing customer experience (CX) and organizational culture. Why This Whitepaper Matters In today’s fast-paced world, customers expect seamless and meaningful…

Supporting Communities of Practice with Gamification

By Josh Yavelberg, PhD

https://youtu.be/vQ7s4FbUx84 I was invited to speak at the Association for Talent Development (ATD) Carolina Regional Conference on December 1. The week of the conference, I tested positive for COVID and could not travel. The benefit (minus some of the coughing in the video) was that I was able to record the session and have permission…

Engaging Virtual Meetings Academy

By Josh Yavelberg, PhD

https://youtu.be/DptIDTk7yWg Visit or Join Engaging Virtual Meetings Academy It started as a challenge to bring gamification to a Zoom only virtual conference. It resulted in a fully gamified academy. In April or May of 2022, John Chen approached Flying Cloud Solutions about bringing gamification to the upcoming Virtual Engaging Meetings Conference 3.0. We had worked…