Developing a Customer Experience Brand Through Transmedia Storytelling

By Josh Yavelberg, PhD

We are thrilled to announce the release of our latest whitepaper, “Transforming CX Through Storytelling: A Comprehensive Approach for Corporate and Non-Profit Organizations.” This paper is the culmination of extensive research and our commitment to advancing customer experience (CX) and organizational culture. Why This Whitepaper Matters In today’s fast-paced world, customers expect seamless and meaningful…

Supporting Communities of Practice with Gamification

By Josh Yavelberg, PhD

https://youtu.be/vQ7s4FbUx84 I was invited to speak at the Association for Talent Development (ATD) Carolina Regional Conference on December 1. The week of the conference, I tested positive for COVID and could not travel. The benefit (minus some of the coughing in the video) was that I was able to record the session and have permission…

Engaging Virtual Meetings Academy

By Josh Yavelberg, PhD

https://youtu.be/DptIDTk7yWg Visit or Join Engaging Virtual Meetings Academy It started as a challenge to bring gamification to a Zoom only virtual conference. It resulted in a fully gamified academy. In April or May of 2022, John Chen approached Flying Cloud Solutions about bringing gamification to the upcoming Virtual Engaging Meetings Conference 3.0. We had worked…

Book1 Sheet1: A Microsoft Excel Adventure

By Josh Yavelberg, PhD

https://youtu.be/p68qB8_pQH8 How does data control the narrative? This is a question that I was asked to answer when explaining recent gamification of the Training 2021 and TechLearn 2021 conferences. For both virtual conferences, Flying Cloud Solutions was asked to manage the game features with the goal of increasing engagement in the events. Following the earlier…