Developing a Customer Experience Brand Through Transmedia Storytelling

By Josh Yavelberg, PhD

We are thrilled to announce the release of our latest whitepaper, “Transforming CX Through Storytelling: A Comprehensive Approach for Corporate and Non-Profit Organizations.” This paper is the culmination of extensive research and our commitment to advancing customer experience (CX) and organizational culture. Why This Whitepaper Matters In today’s fast-paced world, customers expect seamless and meaningful…

Supporting Communities of Practice with Gamification

By Josh Yavelberg, PhD

https://youtu.be/vQ7s4FbUx84 I was invited to speak at the Association for Talent Development (ATD) Carolina Regional Conference on December 1. The week of the conference, I tested positive for COVID and could not travel. The benefit (minus some of the coughing in the video) was that I was able to record the session and have permission…

Engaging Virtual Meetings Academy

By Josh Yavelberg, PhD

https://youtu.be/DptIDTk7yWg Visit or Join Engaging Virtual Meetings Academy It started as a challenge to bring gamification to a Zoom only virtual conference. It resulted in a fully gamified academy. In April or May of 2022, John Chen approached Flying Cloud Solutions about bringing gamification to the upcoming Virtual Engaging Meetings Conference 3.0. We had worked…

Partnership with The Center for Accelerated Learning

By Josh Yavelberg, PhD

Flying Cloud Solutions is proud to announce a partnership endeavor we are undertaking with the Center for Accelerated Learning. Over the coming months we are investigating updates to their existing products and services and plan to evolve the program to reach new audiences. What is Accelerated learning? I’m glad you asked! Accelerated Learning Accelerated Learning…

Defining Gamification

By Josh Yavelberg, PhD

When the term “gamification” is thrown around in conversation, it often elicits very different responses as to what it means. I have provided summarized guidance to clients that helps to normalize the discussion that I will share with you here. Definitions Game: a form of play or sport, especially a competitive one played according to…